Frequently Asked Questions

  • The inspiration behind “Your Name Apparel” is rooted in personal journeys and self-expression. It symbolizes authenticity, resilience, and individuality. For more details, visit our About Page.

  • No, our products are not customizable. "Your Name" represents the wearer’s unique journey and truth. It’s about embracing and expressing yourself, not personalization of the designs.

  • Currently, we only ship nationwide within the Philippines. We are exploring options for international shipping in the future.

    • Metro Manila: 1–3 business days

    • Luzon: 2–5 business days

    • Visayas & Mindanao: 5–7 business days
      You’ll receive a tracking number once your order is shipped.

  • We currently accept payments through PayPal on our website. You can pay using:

    • Your PayPal balance.

    • Linked credit or debit cards (Visa, Mastercard, or American Express).

    2. Can I pay with GCash on your website?


    GCash is not directly available as a payment option on our website. However, you can use GCash to shop via our other platforms:

    • Shopee

    • Lazada

    • TikTok Shop

    3. Are there other payment methods available?


    Yes! By shopping on our Shopee, Lazada, or TikTok Shop, you can use additional options such as:

    • Cash on Delivery (COD)

    • Bank Transfers

    • GCash and other e-wallets

    4. Is there an additional fee for using PayPal?


    There are no extra fees from us for using PayPal. However, PayPal may charge a fee for currency conversions or other international transactions if applicable.

    5. How secure is my payment information?


    Your payment is secure through PayPal, a trusted payment processor with encryption and fraud protection. Our website also uses SSL encryption to protect your data.

    6. Can I pay in installments?


    Installment payments are not available on our website. However, platforms like Shopee or Lazada may offer installment options through their partnered payment services.

    7. What should I do if my payment fails?


    If your payment fails, you can try the following:

    • Double-check your PayPal account details.

    • Ensure your credit or debit card is active and has sufficient balance.

    • Contact PayPal support for troubleshooting.

    If you still face issues, please email us at yourname030223@gmail.com for assistance.

    8. Do you offer refunds through PayPal?


    Yes, refunds will be issued back to the same PayPal account or linked card used during the purchase. Refer to our Returns Policy for more details.

  • We accept returns or exchanges within 7 days of receiving your order, provided the item is unworn, unwashed, and in its original condition. For more details, check our Shipping & Returns Policy.

  • No, we operate exclusively online through our website, TikTok Shop, Shopee, and Lazada.

  • You can reach out to us via email at support@yournameapparel.com or send us a direct message through our social media platforms.

  • Yes! Follow us on TikTok, Shopee, and Lazada for exclusive discounts and promo codes. Keep an eye on our social media pages for updates.

  • Our products are available in a wide range of sizes to ensure inclusivity.

    Size charts are provided for each item on the product page to help you find your perfect fit.

  • Our designs are inspired by the philosophy of self-expression and resilience. Each piece reflects the beauty of individual journeys, influenced by the fluid and unique patterns of Suminagashi art from Japan.

For detailed policies, visit our Policies & Terms page.